ShoreTel and distributor Cohort Technology today announced the opening of the first ShoreTel certified training centre in Europe at the Cohort headquarters in Basingstoke, UK. The training centre will enable Cohort to offer ShoreTel training courses to its reseller partners.
The training centre will be staffed by ShoreTel-certified Cohort trainers who will run “Implementing ShoreTel IP system” training courses for resellers, qualifying them to install ShoreTel UC systems at customer sites. The training centre is equipped with the latest ShoreTel training kit, and offers trainees the highest level of support.
“With a 100 percent channel business model, it is essential that our channel partners share our passion for customer service and can tell the ShoreTel UC story to the wider business community,” commented Mark Swendsen, Managing Director EMEA at ShoreTel. “Cohort is an integral part of the ShoreTel family and has been instrumental in growing our presence and reseller network in the UK. Experience has shown that more training leads to increased sales and improved customer service, so this is great news for our reseller partners.”
‘We are extremely pleased at this latest accreditation for our training division, and have worked closely with ShoreTel to ensure our trainers provide the same high level of tuition and coaching that ShoreTel has given in the past,” said Grahame Smee, Managing Director of Cohort Technology. “The provision of quality, vendor-endorsed training is a major part of our continued support services for our channels, and the value-add model in general. The UC market is growing at an exciting rate and with the backing of ShoreTel we are in an ideal position to help all our partners benefit through education and our other support offerings.”