ECT, vendor of complete solutions for value-added services in the voice and multimedia domain, today announced that Colt, European provider of integrated computing and network business services, has deployed a multi-country, managed contact centre service for its resellers based on ECT’s INtellECT Next-Generation Intelligent Network and effECTive Network-Based Contact Centre. The services are realized entirely in Colt’s next-generation IP network. ECT provided the complete solution including multi-country support in five languages and complete reseller support, enabling Colt to make the services available to resellers’ business customers in Europe. The state-of-the art call centre include features like network-based interactive voice response (Network-IVR), Number Translation Services (NTS), Automatic Call Distribution (ACD), PCIcompliant call recording, outbound campaigns and support voice, fax, and email.
The browser-based call center agent and manager workplaces allow agents anywhere in the world to access and process all communications from the browser of any computer, including caller history and associated data. Colt’s resellers can easily provision customers and tailor the call centre services to their individual needs, e.g. by integrating the customer’s own databases.