Proteus from CTI Group, a global provider of call analysis software for the communications industry, has been accredited for use on Cisco Systems CallManager, including CallManager Express, on a worldwide basis.
The accreditation, in which Proteus has undergone interoperability testing on both Cisco products and successfully passed all criteria specified for Cisco Call Accountant Billing and is now officially approved for use in those applications. Proteus is the first such product to pass interoperability testing for CallManager Express.
Adrian Burt, Senior Vice President for Sales and Marketing at CTI Group commented, “The accreditation for Cisco, coming on top of the similar recent announcement for Avaya, further positions CTI Group as the leader in the communications management market and recognises Proteus as the de facto call management product for IP Based communications systems.”
Since its introduction Cisco CallManager has consistently been the market leader in IP based Enterprise PBX communications systems with one of its core strengths being the range of third party applications developed for use in association with the product. CallManager Express, introduced two years ago, addresses the small to medium enterprise market. Proteus is the only call management system to be accredited with Cisco Call Manager Express.
Adrian Burt continued, “Proteus was the first call management system to work with IP based PBX systems and users will be able to benefit from the experience CTI Group has built in addressing IP based applications with both stand alone systems and networked based multi-branch organisations requiring centralised call management and reporting. Additionally, Proteus integrates both fixed line and mobile communications costs, email monitoring and Internet usage in a single application and is therefore ideal for convergence based solutions.”
CTI Group Channel partners have benefited from a continuous product development program and world class support. Innovative sales tools such as return on investment modeling and their ‘Guide to better Call and Communications Management’ have contributed to a market leadership position which was formally recognised when CTI Group won the ‘Best Channel Support’ award at Comms Channel. The company was also a finalist in ‘Best Channel Training and Development’ category.
Adrian Burt concluded, “The worldwide sales of IP PBX systems increased in all regions in Q2 2005 compared to 2004 according to analysts MZA. Penetration increased to 11% of the total extensions sold and in the above 100 extension systems category Cisco accounts for just under one half of all IP systems sold meaning that CTI Group channel partners have a fantastic opportunity to gain incremental sales.”