Customer Service is still top of the agenda for MoCo

With 22 years in the industry and celebrated as one of the fastest growing companies in Kent, MoCo clearly know the key to success, which is why April has seen the company becoming a one of three finalists out of hundreds of entrants in the Kent Invicta Chamber of Commerce customer service award. Judges from the Kent Business Awards have also visited the MoCo head office in preparation for this summer’s business of the year award, which have seen a record number of entrants this year – so watch this space!

2007 has seen a mass restructure of the company, with a 22% increase in sales staff and the appointment of Leicester Dougal to Business Sales Manager. “The expansion of our corporate team has solely been to ensure that MoCo can continue to offer our customers the best solutions to their business communications requirements, our team now consists of fixed line experts as well as our traditional mobile communications consultants so we can now offer savings of up to 40% on fixed line call rates and 8Mb broadband for as little as £19.99 per month” comments Harvey Alexander – Director of Sales and Marketing.

After 22 years in the industry MoCo are in no doubt that the key to their success is customer satisfaction “every business must move and adapt as the industry changes, to stay ahead, we are constantly changing and adapting our product portfolio to suit our target market, but this in isolation is not enough, ensuring our customer service level is at an exceptional standard has been the key to our longevity in the market, and is something which we will continue to invest our time and focus in preserving” – Ian Robinson, Managing Director.

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