Is the high street retailer is doomed? No! The struggles of the high street retailer are well documented as evolution of the online shopping takes over the retail space. However, the tides are turning and our traditional brick and mortar businesses are deploying strategies and technology to ensure customers keep turning up… in person!
In the latest episode of Comms Business Live, Editor David Dungay is joined by three retail experts to address some of the issues plaguing partners who sell in to the space and how they can adapt to help their customers develop new customer journeys. Joining his panel was Mike McMinn, MD of Marston’s Telecom, Lee Shorten, Group Chairman of Sabio, and Steve Bieniek, Business Development Manager at Paymentsense.
For the first time in several years the onslaught of the online retail market has begun to slow… that’s right! According to the IMRG Capgemini e-Retail Sales Index, growth for the online retail market in 2017 sat at 12.1% YoY against forecast of 14%, the annual forecast for 2018 is in the single-digit zone for first time, at just 9%.
Enjoy the show…
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