‘Model’ Service Agreement paves the way for other education institutions looking to improve communication and achieve cost savings
UK Managed IT Service Provider InTechnology today announced the signing of a landmark agreement to provide Cloud telephony and unified communications to the London School of Economics and Political Science (LSE), one of the world’s leading universities with a global reputation for teaching and research.
The agreement follows rigorous testing and evaluation by the LSE and meets the School’s need for a School-wide communication and collaboration platform to support its academic and administrative staff. The agreement includes the provision of over 3,000 telephone handsets, 1,000 softphones, the enhanced features that Microsoft Lync offers, 100 days of training, and round the clock support, all hosted on a highly resilient infrastructure. Calls can be routed across Janet, the UK’s research and education network.
Natalie Duffield, director at InTechnology, says: “Our proven capability, capacity and experience have enabled us to meet the challenge of transitioning LSE’s legacy end-of-life telephone systems to a modern communications system that will bring the School real savings in capital spend and lowered overall total cost of ownership over the next five years.
“The LSE’s choice of InTechnology over our competitors, is testament to our focus on business-grade Cloud services supported by best-of-breed technologies, such as Broadsoft, Microsoft and Polycom.”
Adrian Ellison, Assistant Director, IT Services at LSE says: “The adoption of InTechnology’s Cloud-based service will provide LSE staff with a wide range of tools that will not only improve communication but also deliver the potential to save on travel and the associated impact on sustainability, through the extensive collaboration facilities provided by the solution.
“InTechnology were chosen for their value proposition, the tight integration between the Broadsoft hosted telephony platform and Microsoft Lync, and for their commitment to the higher education community.
“Together InTechnology and LSE have devised a model services agreement, which it is hoped will pave the way for other education institutions to take advantage of Cloud-based communications. Licence types have been tailored for academic users.”
InTechnology was the first Janet-connected voice and data service provider. The company’s resilient Janet-connected delivery enhanced by its own private IP connectivity will enable and support the 3 million+ external calls made annually by LSE.
Tim Marshall, CEO of Janet, says: “The LSE’s investment is a bold move from a progressive institution and points the way forward for other education institutions looking to increase cost efficiencies while converging their telephony connectivity with their Janet IP network provision. We especially welcome the LSE and InTechnology approach which has developed a ‘model contract’ that other Janet-connected institutions can benefit from.”