Intercity reflects on 12 months of awards

Intercity Technology has been awarded a trio of prestigious accolades recognising the advances over the last twelve months in its staff development programmes and enhanced engagement strategy.

The business, which is headquartered in Birmingham, has received recognition from Investors in People (IiP) and Best Companies as well achieving significant boost to its Net Promote Score.

Investors in People awarded Intercity with a Silver accreditation, demonstrating the positive steps the company has put in place for its employees, not only providing colleagues with professional development opportunities but also a great organisational culture and supportive network.

IiP commented: “The company’s values and associated behaviours, which bring [Intercity Technology] to life, have become embedded in the culture of the business”. Intercity becomes part of a prestigious group of employers, with only 15% of UK companies assessed awarded a Silver accreditation.

Intercity has also been awarded the coveted ‘1 Star’ status by Best Companies – specialists in workplace engagement and employee engagement – after having been cited as ‘One to Watch’ by the organisation for the last four years. The 1 Star award illustrates the levels of workplace engagement and the collaborative working approach adopted. It further reflects the IiP recognition, with 82% of staff agreeing that ‘they feel proud to work for the organisation’.

Andrew Jackson, CEO at Intercity Technology, commented: “We’re delighted to have picked up these prestigious awards and accreditations. Our business is rooted in a ‘people first’ approach so it’s hugely rewarding for all our team to get the recognition for a strategy which lies at the very centre of our future growth plans.”

Beginning 2019 with a Net Promoter Score (NPS) score of +12, the company’s introduction of key and specialist training programmes for colleagues saw their NPS jump to +43 by the close of the year, a 358% improvement.

Andrew added: “I’m delighted to see that the steps we’ve taken have been reflected in the feedback we’ve heard from our customers – both directly, and through these awards. We are continually developing our employee training programmes, to ensure that we continue to deliver and provide the best levels of service to our customers.”

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David Dungay

Editor - Comms Business Magazine