Jola has made flexible working part of its benefits package for employees. The company found the transition to remote working during lockdown had no adverse effects on its operations so will offer employees this option after companies return to the office.
Andrew Dickinson, CEO, Jola (pictured), explained, “Like many channel companies, we found the transition to working remotely an easy one. We were still able to answer 90 per cent calls within 20 seconds and reply to tickets within one working day. Productivity went through the roof in our sales team, who were able to book back-to-back meetings online without the need to plan in travel time.
“Partners were happy to be trained online and the company benefitted from a reduction in expenses. As the restrictions ease, it makes sense for some teams to return to the office to train and coach new starters and for others to remain working from home to develop new products without interruption. For the Jola team it makes sense to offer flexible working to ensure a safe and productive workforce to support our future growth.”