Kcom has announced it will be working with the NFU Mutual as a key partner on their business transformation programme to help further improve customer services.
The managed communications provider recently signed a five year, managed communications services contract with NFU Mutual, worth over £20 million.
Through its partnership with NFU Mutual, Kcom will help the company implement a radical IT transformation which will modernise ways of working to deliver long term service improvements to more than 900,000 customers, and increase the pace of business change.
Kcom will be managing the core network, which will allow NFU Mutual to continue providing the best customer service possible. The network will support their bid to improve the links between employees, so that the insurance provider can deliver what’s right for their customer.
Stephen Long, Managing Director at Kcom, says: “We are delighted to be working with the team at NFU Mutual. They have ambitious plans for the future and recognise that having the right communications and collaboration tools in place will be key to their success. They are a great example of how organisations can harness the power of communications to improve their own service delivery.”
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