Liquid Voice Sucessfully Completes Contact Centre Integration

Liquid Voice has released details of its successful integration with Civica Contact Centre applications that is helping a growing number of organisations across the UK streamline client engagement, meet regulatory requirements and remove IT complexity.

Over the last year, technical teams from Liquid Voice and Civica have built tight integration and a set of advanced telephony and call recording features into the core of the Civica application set. These include the ability to seamlessly pass calls and client details across departments and workflows while maintaining call recording policies and functionality. The solution spans both on premise and hosted applications and provides a reliable and scalable contact management platform.

“The housing sector is well suited to capitalise on an integrated contact manager and CTI solution, especially as organisations strive to improve efficiency, reduce costs and deliver the best customer experience possible,” explains Michael Hayward , Sales Director for Civica, “Liquid Voice are subject matter experts in the field of telephony and by working closely with their team, we are able to ensure that telephony functionality is delivered seamlessly and as both of our application sets progress, our clients don’t have to worry about the application becoming incompatible.”

“Our relationship with Civica is more than just a one off project but an ongoing partnership that simplifies the integration of telephony management and recording within the workflow, so it simply delivers without organisations having to invest time and resources on complex and ongoing technical support,” explains Chris Berry, Business Development Director and Co-Founder of Liquid Voice, “The net result is that our joint customers gain advanced features from day one and as requirements evolve, our clients know that they will be supported either on premise or in a hosted environment in a completely seamless fashion.”

Liquid Voice will be demonstrating its call recording, PCI compliance, Speech Analytics and other CTI solutions alongside Civica Contact Manager at the upcoming Civica Conference 2014 across the 23rd to 24th of January.

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David Dungay

Editor - Comms Business Magazine
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