Orange distributor, Mainline Digital Communications, has launched a brand new online account management service called iManage. iManage is designed to provide its expanding network of dealers with an even higher level of customer service.
Dealers log on to their account via an easy access online web portal and can view all the information they need to manage their day to day account with Mainline, including commission payments, remittances, invoices and connections, enabling them to keep their administration in order.
The iManage service also supports Mainline’s business to business fulfilment tool, which allows users to allocate orders via logging on to the web portal. This tool has been well received by dealers and has operated successfully since its introduction earlier this year.
Dealers can create additional users on their account, each with customised security levels, allowing their staff to view relevant documents and records whilst maintaining the integrity of more sensitive information.
Mainline’s marketing manager, Stephen Spillett, stated: “Businesses in general have been moving towards online administration processes in an effort to make it easier for their workforce and to address green issues. iManage reinforces our commitment to making this business as straightforward as possible for each and every one of our dealers.”
Spillett continued: “This is a great value added benefit that saves both time and cost. The tool complements the work of our highly-experienced customer service team, providing Orange dealers with market leading levels of service.”