Martin Dawes Systems, an international provider of billing, customer care and revenue assurance solutions, today announced it has been chosen by Aircell, the leading provider of airborne communications technology, to provide customer care systems for the company.
Aircell, which will launch its affordable airborne broadband solution in North America this year, has selected Martin Dawes Systems’ award-winning dise3G service for its end-to-end billing and customer care process.
Aircell will spearhead a broadband revolution that will change the airline and business aircraft passenger experience, and chose Martin Dawes Systems following a rigorous search.
Through Martin Dawes Systems’ data centre in Boston, Massachusetts, and a dedicated team in Itasca, Illinois, the company will support Aircell’s innovative service, including inflight broadband access on US flights, coast-to-coast and border-to-border with commercial airline partners.
Aircell’s service will allow business and leisure passengers to check email, surf the Web, tap into an office network and stay current on the latest news, using their own Wi-Fi enabled devices, such as laptops, PDAs, iPhones, BlackBerrys, while in flight.
Jack Blumenstein, Aircell’s president and CEO, said: “As Aircell rolls out innovative inflight broadband technology, it’s essential to execute seamless customer care for all of our airline partners. We are confident that Martin Dawes Systems has the capability to meet our needs and, more importantly, the needs of our partners who rely on us to provide the highest quality service to their passengers.”
Dewi Thomas, managing director, Martin Dawes Systems, said; “We are delighted to be chosen as Aircell’s partner in delivering innovative multimedia services and excellent customer care through commitment, expertise and advanced solutions. We are a natural fit for Aircell and look forward to working closely with the company to support its plans to roll out and continuously develop its offering.”
Martin Dawes Systems’ Managed Service provides end-to-end subscriber management. Its solution covers all aspects of subscription-based management including billing, rating, CRM, self-care, order management, sales and marketing management and revenue assurance.