NewVoiceMedia Appoints New Partner Manager

NewVoiceMedia has announced the appointment of Sara Smith as Partner Manager.

In the new position, Sara will strengthen the business’s well-established relationship with Salesforce to secure its position as global partner of choice for cloud contact centre technology. NewVoiceMedia’s solution ‘ContactWorld for Salesforce’, integrates natively with Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy best-in-class contact centres.

Sara brings a wealth of experience to the role, serving over 15 years in the contact centre industry, including ten years for an Avaya reseller and four years at Genesys, in predominantly consulting roles. Most recently, she held the position of Enterprise Account Director – Financial Services at NewVoiceMedia for over a year, gaining a broad understanding of the business and its relationship with Salesforce.

Matt Tuson, EVP Sales at NewVoiceMedia, comments, “This appointment reflects our commitment to providing unparalleled support to Salesforce. With such extensive experience in the contact centre industry, Sara is perfectly placed to develop this successful and trusted partnership. We wish her every success in her new role”.

Sara adds, “I am excited to be taking on this new challenge and applying my knowledge and experience in a sector that I’m very passionate about. I look forward to representing NewVoiceMedia at Salesforce’s worldwide Customer Company Tour events over the coming months”.

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David Dungay

Editor - Comms Business Magazine
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