NewVoiceMedia Secures $35m Series C Investment

NewVoiceMedia has secured $35m in a Series C round of funding led by new investor Bessemer Venture Partners (BVP) and joined by existing shareholders Highland Capital Partners Europe, Eden Ventures and Notion Capital.

The investment will help fuel the company’s international growth and closely follows the opening of its new regional headquarters in North America and Asia Pacific. The business is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Consulting, and has doubled its number of staff over the last year to meet increased demand for its technology.

Alex Ferrara, partner at Bessemer Venture Partners, comments, “We have been interested in the potential that an emerging player has to disrupt the massive contact centre market globally. NewVoiceMedia really stood out to us with its full suite of true cloud, multi-tenant, contact centre capabilities, built entirely in-house. Combined with a clear vision, strong leadership and relentless focus on excellent customer service, their unique approach has laid the foundation for extremely rapid growth.

“Bessemer Venture Partners believes cloud computing is the most significant trend in the software industry of the decade. We are actively seeking to expand our portfolio of European cloud vendors and consider businesses with a compelling proposition, at all stages – from seed to growth”.

Jonathan Gale, CEO of NewVoiceMedia, comments, “It’s an exciting time to be involved in the contact centre industry as it transitions rapidly to the cloud, as the CRM software market did led by Salesforce. Traditional on-premise contact centre technologies, with their closed and expensive solutions, are in decline – replaced by more flexible, available and integrated cloud solutions that are driving an evolution in customer services. All of our investors share our commitment to our mission as we continue to innovate ahead of the competition and further increase international adoption of our world-class solution”.

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David Dungay

Editor - Comms Business Magazine
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