NextiraOne, European expert in communications services, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognises NextiraOne for delivering outstanding customer service to customers in the UK.
“This is the third successive year that the company has achieved this important distinction in customer excellence in the UK,” commented Steven Skakel, Managing Director UK & Ireland at NextiraOne. “Our team is consistently achieving high levels of customer satisfaction for our Cisco solutions due to the hard work and commitment they put in. Our recent achievement in Cisco TelePresence Video Master ATP and in Data Centre Unified Computing ATP accreditation adds further to this capability. I am pleased that this has been recognised not only by Cisco, but particularly by our customers, whose assessment of our performance is the deciding factor in this award.”
NextiraOne has been a Cisco partner since 1992 and shares a strong relationship in the UK and across Europe. The company is a Cisco Gold Certified Partner in 11 countries and also a Managed Services and TelePresence Video Master Partner. NextiraOne now holds Cisco Customer Satisfaction Excellence accreditation in eight countries. The company also has Advanced Technology Specialisations in many countries in a wide range of solutions including Unified Communications, Wireless LAN, Security, Routing and Switching, Data Centre Networking Infrastructure, Data Centre Storage Networking and Data Centre Unified Computing.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate NextiraOne for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognises a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.