NHS Contracts for Matrix

Matrix Communications has announced it has been awarded two large-scale contracts to provide new Mitel IP Telephony (IPT) solutions with service and support to several NHS Trusts in the London boroughs of Camden, Islington including the Whittington Hospital in Archway.

Matrix say these projects, valued at almost £1 million combined, will realise significant financial savings for the Trusts and enable them to provide cost-effective advanced communications services to small branch practices and individual home workers for the first time.

“The new Mitel VoIP system enables the Islington Primary Care Trust to benefit in a variety of ways. We now have enhanced features and better sound quality and we are finding it easier and quicker to provide and support new telephone services with a more resilient system. Most importantly, our staff will benefit from mobile working and home working capabilities with the new solution,” said Andy McClintock, Director of ICT Shared Services at Islington Primary Care Trust. “In addition to these benefits, we are also seeing cost savings with the IPT system as we disengage from our legacy managed service contract using BT FeatureNet and embark upon a pan Trust modernisation of our wide area network infrastructure”

“At Whittington Hospital, we wanted to improve the telecommunications services for patients and staff and we saw VoIP as a promising solution,” said Andi King, Telecommunications Services Manager, Whittington Hospital. “Upgrading our PBX system would not have allowed us the improved services we wanted for our patients, the flexibility and functionality the Mitel IP Telephony offers, enables us to meet our improved service goals,” said King.

“The Trusts are realising the many benefits of deploying VoIP – mainly cost and usability for the thousands of people using the new systems,” said Neil Sturgess, Head of Voice for Matrix Communications. “With the IPT solutions, the Trusts can ensure patient support and care is improved, home working is more feasible for staff and operating costs are lower than ever before.”

The Solutions feature greater network availability, reduced cost and enhanced voice applications

The Camden and Islington solution is based upon the Mitel 3300 Integrated Communications Platform (ICP) and is provided by Matrix Communications along with a range of IP Phones and management tools. The Mitel 3300 ICP supports over 500 telephony features for the Trusts, enabling mobile working for staff members, better call quality and greater network availability at a reduced cost.

The Whittington Hospital NHS Trust solution is based upon the Mitel 3300 LX controller platform, provided by Matrix Communications, and will cover 2,500 users with IP phones and features within the hospital over the next three to four years. The flexibility, ability to develop services and migrate smoothly are benefits the hospital is already realising.

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