NICE inContact has announced its digital-first cloud contact center platform, CXone, has tripled sales in the past year and added a record number of new international customers.
CXone delivers high availability, scalability, carrier-grade voice and connectivity services, and low latency through 17 global CXone cloud infrastructure sites that include platform services and voice points-of-presence (POPs). In addition to established European sites in Frankfurt and Munich, the company has expanded to UK locations in London and Manchester.
Paul Jarman, NICE inContact CEO, explained, “It’s imperative to keep global teams and customers connected, and we are committed to enable that in any industry or location around the globe as we expand our footprint in key industries, such as healthcare, financial services, government, energy and utilities.
“NICE inContact is driving innovation in the cloud contact center industry across four key pillars – AI, digital engagement, self-service and agent-empowerment. We’re bringing these innovations to organisations around the globe with customer success teams located in international locations and an enterprise-grade, global infrastructure that is needed for companies to confidently move contact center operations to the cloud.”
NICE inContact said it is also expanding its go-to-market partner network, which currently includes over 90 partners from global carriers, unified communications (UCaaS), resellers, VARs, systems integrators, and certified implementation partners.