O-bit Telecom has announced the promotion of Owen Marks to Training Manager. Marks will focus on both internal and reseller training to ensure staff and customers are as knowledgeable as humanly possible on O-bit’s wide product offering.
Marks has been with O-bit since the start and is highly experienced in customer service and the company’s overall operation making Marks the obvious candidate for this newly created role within the company.
Marks’ first job has been to train all O-bit’s Resellers on the new WLR3 portal. Marks observes “The system gives resellers so much more control over what they can do and lots more information than before. They need the ability to use the system to its full potential and that’s where the training comes in. My role is focussed on the implementation of WLR3 and the training on that product, internally and externally. WLR3 training is done in house through a webinar session which is run online. Our resellers can go online and I walk them through the systems and give them different examples of the order types and how to effectively use them. The training is live and interactive so resellers can ask me questions whenever they wish.”
In his own time Marks loves football and golf. He adds “I’m not really good at either to be honest but I do enjoy them. I have actually retired from football this season due to ‘old age’ and injury and to concentrate on my golf! When asked what music he is currently listening to he joked “Whatever the kids listen to these days. I try and stay cool!”