Oak has announced the release of its new call recording platform ProVoice 4.0. This new software platform, developed in-house at Oak, addresses the needs of both the SME and Enterprise markets with one reseller solution. “Whether it’s 4 channels or 4000 the scalable ProVoice 4.0 solution delivers,” says Oak Joint CEO Phil Reynolds
ProVoice 4.0 can record telephone calls on analogue and digital trunks, on analogue and digital extensions and on VoIP extensions all in one box. Oaks says the reseller simply needs to identify what needs to be recorded and the relevant ProVoice PCI cards added to the PC, then add ProVoice 4.0 and you’re up and running. ‘If it’s a simple SME solution that’s required then again just simply select the relevant ProVoice DX USB unit and add ProVoice 4.0.’
ProVoice 4.0 has a new XML based web front end that allows for search and playback through the web interface and a powerful SQL database backend which means that it’s robust and expands as the end users needs grow.
ProVoice 4.0 integrates with a large number of PABX’s using CTI, TAPI and SMDR links which allow each call recording to have enhanced search information associated with it thus allowing individual call recordings to be found with ease. It’s even possible to have user definable fields associated with a call such as a campaign name.
ProVoice 4.0 has additional modules for Agent Evaluation and Agent Hotdesking which are integrated into the web front end.
Oak have been serving the needs of the reseller for over 20 years and have been pioneering call recording in the channel for over 5 years. This latest software release allows Oak resellers to say yes to new call recording opportunities in the Enterprise sector which historically have only been serviced by the direct sales teams of Oak’s competitors.
This new release further enhances the opportunities for Oak’s resellers to gain highly profitable Enterprise type sales while still growing their SME based sales. ProVoice 4.0 is easy to use and requires minimal additional training to understand how to make sales in the Enterprise sector.
“We’ve made a large investment in this new development which shows our continuing commitment to the channel. We believe the call recording market is set for further growth and that our channel partners will reap the rewards” commented Phil Reynolds, Joint CEO, Oak.