Specifically, the service is driven to each customer via a ONE100, ONE200 or ONE300 product, which together meets the graduating scale requirements of small to medium sized customers across various needs and existing infrastructure set-ups. Daisy already has 1,300 customers signed up to Smartbox, and is targeting 35,000 further existing customers with the service, in addition to the market at large.
“SMEs with modest operations are finally in a position where they feel the technology is robust enough to take advantage of the economies voice over IP brings, and the fact it does not tie them down to specific locations,” explained Rik Horton, operations director at Daisy. “Smartbox allows them to adopt VoIP without having to replace legacy telephone systems, which is very pertinent given the financial constraints on companies in the present climate. We expect Smartbox to prove particularly attractive to a significant number of existing Daisy customers who today buy voice and data services separately.”
“Many SMEs and branch office customers who want cheaper voice calls are understandably reluctant to mothball well-functioning legacy PBXs and handsets, and also demand choice in terms of service scale and LAN-facing functionality such as Voice over WiFi,” commented Mike Wilkinson, CMO at OneAccess. “We believe that only OneAccess can provide, and even customise, a common router family as the platform for flexible, bundled service offerings like Smartbox, and enable our operator customers to reach maximum profitability in doing so.”
Daisy plans to offer Smartbox to its entire customer base of over 75,000 businesses throughout the UK.
“OneAccess has a long-standing relationship with Daisy and understands what is required to build a successful service like Smartbox,” continued Horton. “We value the company’s commitment to quality and customer experience, which mirrors our own. We choose the technology partners we work with very carefully in order to improve our services, and feel that OneAccess understands our business challenges very well.”
Other benefits of the ONE Series of multi-service access routers include business class voice over internet services and SIP trunking, legacy PBX interoperability, and the ability to future proof with greater back-up and security features. Businesses also have the option of falling back on voice over internet, or traditional telephony should either one falter.