PBX revenue falls despite demand

Market research firm Infonetics Research released vendor market share and preliminary analysis from its 4th quarter 2012 (4Q12) and year-end Enterprise Unified Communications and Voice Equipment report.

“Following two years of modest growth, the PBX market had a tough 2012. While shipments grew, competitive pricing pressure persisted, driving down worldwide revenues, exacerbated by Europe’s tough economic conditions,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

“On a brighter note, unified communications ended the year on a high note, led by Microsoft and its Lync platform,” Myers continues. “We expect the PBX market to move back into positive territory in 2013, with moderate growth in addition to continued strong adoption of UC applications by large and mid-market enterprises looking to improve flexibility and productivity.”

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