Plantronics Announce Cisco Compatibility

Plantronics has announced that its call control features has successfully achieved Cisco compatibility certification and will be embedded within Cisco Jabber soft phone client. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Plantronics is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

The call control features to be embedded in the Jabber soft phone client will include:

·Remote call answer/end – Incoming Jabber calls can be answered by simply pressing the call control button on the supported Plantronics headset. Any active Jabber call can be terminated by also pressing the same call control button.

·Mute/un-mute – Active Jabber calls can be put on mute from the supported Plantronics headset or unmuted by pressing the same mute button. The headset mute state is also synchronized with the mute state on Jabber. In other words, if a call is muted in Jabber it can be un-muted from the headset and vice versa.

·Hold/Resume – Some Plantronics devices support a Hold/Un-hold feature where a call can be put on hold while the user access a different line on the device. Second (and third, etc.) incoming calls can be accepted while already on an active call by invoking the hold function (or flash when available on a device) and then toggling between held calls.

·Conference calls – The conference feature of Cisco Jabber are also be supported by Plantronics plugin. Conference calls can be dropped, muted, un-muted, etc., directly from the headset.

“We are pleased to receive another certification from Cisco as it shows our continued commitment to provide Jabber users with a superior voice experience,” said Michael Gjerstad, vice president, strategic alliances, Plantronics. “As collaboration continues to rise within enterprise environments, Plantronics will enable better communication with our broad portfolio of audio devices certified for Cisco Collaboration.”

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers.

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David Dungay

Editor - Comms Business Magazine