Plantronics Opens SaaS Offering to Partners

Plantronics has announced significant updates to its software-as-a-service (SaaS) offering with the release of Plantronics Manager Pro v3.10.

Plantronics Manager Pro is a software subscription service that customers and partners can use to manage Plantronics audio communications devices. By integrating with existing managed service offerings, resellers gain the ability to remotely manage configurations and push out settings and firmware updates, eliminate known configuration problems and respond to service inquiries.

The new version is open to developers and independent software vendors (ISVs) through the Open Data Access API Suite, allowing them to draw from a deep data pool to create customized business applications. A new dedicated Plantronics Manager Pro Developer Portal includes everything a developer or ISV needs to get started, complete with use cases, sample applications and an experimentation sandbox.

“Opening up Plantronics Manager Pro to partners that want to create tailored applications for their customers is the logical next step for the use of the data that can be gleaned from Plantronics Manager Pro,” said Christopher Thompson, vice president, Enterprise Solutions Marketing, Plantronics. “This past February, EyeOnIt completed the first third-party integration to Plantronics Manager Pro with their Agent Q application. Now it is exciting to see CloudAssist developing new visualizations on the Microsoft Power BI platform and Nectar integrating to their Unified Communications Management Platform.”

“Microsoft Power BI is a suite of business analytics tools that deliver insights throughout organizations, enabling creation of personalized dashboards with unique, 360-degree views of their enterprise. CloudAssist is using Microsoft Power BI to visualize and analyze our data from different sources in easy-to-use dashboards. This Power BI content pack for Plantronics Manager Pro v3.10 provides a new dimension to the valuable reports that are generated by the software for headset management, made possible with the new Open Data Access Suite from Plantronics,” said Sean Brady, director of Cloud Services at CloudAssist. “This API access has allowed CloudAssist to expand the business uses for Plantronics Manager Pro by connecting it to Power BI and presenting this in a single dashboard. The dashboard can then be published by the client, not only to just the IT team, but to others within and outside the organization who are invested in the UC adoption targets and want to gain actionable insights using the interactive tiles.”

Alaa Saayed, ICT principal analyst, Frost & Sullivan commented, “Plantronics Manager Pro v3.10 now empowers line of business owners and IT administrators with actionable insights from select Plantronics Voyager Bluetooth headsets from all four analytics suites, ranging from voice quality to ensuring that knowledge workers have the best headsets for their needs. By opening up Plantronics Manager Pro with APIs, partners can design customized applications to provide even more value to customers’ businesses, including supporting their UC integration initiatives.”

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David Dungay

Editor - Comms Business Magazine