Plantronics has won best supplier to the contact centre industry at the Irish Contact Centre & Shared Services Awards 2011 hosted by the Contact Centre Management Association (CCMA) Ireland. This is the second time Plantronics have won this award. The award ceremony was held in Dublin on 19th November, and was attended by many of Ireland’s largest contact centres including Bank of America, Conduit, Dell, PayPal, gEM, Xerox, Bank of Ireland, Sage Ireland and Vodafone.
Nominated for its commitment to the contact centre industry, Plantronics has established an approach that aims to help contact centre managers build better customer relations and positively impact their key performance indicators through deploying best-in-class audio solutions for their agents.
Plantronics’ broad portfolio of contact centre solutions was another reason for its success at this year’s awards. Focused on providing exceptional audio quality, high levels of reliability, and encouraging the wellbeing of contact centre agents, Plantronics’ headsets helps ensure positive customer engagement.
The Plantronics portfolio now includes the EncorePro, Plantronics’ premium headset for contact centres, which is designed specifically for European customers, and offers great looks, high comfort and superb audio quality. In addition, the wireless Savi WO300, which uses DECT technology to ensure agents and supervisors can move freely within the contact centre to consult and collaborate with colleagues to help drive improved customer response.