Pragma welcomes Brown to head technical operations

Pragma, the UK’s distributor of Ericsson-LG’s award-winning UC solutions, has announced the appointment of Chris Brown as its Head of Technical Operations.

Chris brings over two decades of experience in contact centres, customer experience and business transformation across the telecoms and utilities industries. Chris’s responsibilities include managing Pragma’s award-winning technical team which has been recognised as Ericsson-LG’s global technical team for three consecutive years and working closely with Pragma’s business development team to extend the support offered to Pragma’s reseller partners.

“We’re really excited to welcome Chris as our Head of Technical Operations” said Managing Director, Tim Brooks. “We’re confident he will bring fresh perspectives and approaches to help us continue our trajectory of growth”.

Speaking about the appointment, Will Morey, Pragma’s Sales and Marketing Director, said “Chris joins us at a very exciting time in our business. His experience and support will undoubtedly help us meet the evolving needs of our reseller partners and enable the successful launch of one of our most exciting product roadmaps next year”.

Chris Brown, Head of Technical Operations at Pragma, added “I am excited to join the Pragma team and look forward to working with a fantastic set of resellers to drive continued innovation and value through Ericsson-LG’s iPECS range”.

Pragma is currently working on the launch of a new product roadmap that includes a significant cloud update, the launch of cloud contact centre and the introduction of a new handset range. The team is also focusing their efforts on promoting Web Listings, a monthly billing solution aimed at tackling the decline in revenue experienced by comms resellers due to the transition from ISDN to SIP.

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David Dungay

Editor - Comms Business Magazine