RTX has announced the launch of Inbound Voice Services and Mobile Voice Short Codes (MVSC) to expand its growing portfolio. RTX say the new services enable convenient, cost-effective and flexible inbound consumer to business calls from fixed line and mobile numbers.
RTX Inbound Voice Services enables businesses to route calls to their destination of choice with a single point of contact for their customers using new or ported 08, 03 or local telephone numbers. Businesses select which type of contact number to use and RTX routes the call to an existing number or their chosen destination, eliminating the need to pay for additional fixed line rental. Calls can then be distributed within the business to suit its changing needs, such as routing calls only during working hours, distributing calls to an alternative number for holiday cover or working from home. Call management services, such as voicemail, can also be introduced to further improve the customer experience.
RTX MVSC solution is an innovative option for mobile users providing a short, memorable number and fixed price options for associated businesses. MVSCs consist of five or seven digit numbers that any UK mobile phone is able to call or message, via SMS. This provides a cost-effective alternative mobile contact method to standard rate numbers.
Businesses can select their own memorable MVSC or use an ‘off-the-shelf’ number – for urgent requirements – and are connected across all mobile operators in a matter of weeks. The short code is simply routed to any existing call centre number or Interactive Voice Response (IVR) system, providing seamless integration into any business system.
“These new solutions provide feature-rich, scalable and cost-effective telephony service for businesses. MVSCs are fast becoming the numbers of choice for mobile consumers due to the competitive fixed price they offer across all networks.
Adding both these services expands the capabilities of our secure exchange platform, giving businesses the opportunity to leverage our strategic partnerships across our community of global operators,” says Neil Kitcher, Managing Director, RTX. “We continue to grow at a rapid pace and by adding new services and features to our core proposition we are able to maximise revenue opportunities across a variety of markets.”
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