ScottishPower Energy Networks own, manage, operate, maintain and repair the equipment and utility networks that connect 3.3 million homes and businesses to the electricity supply network. As asset managers of an electricity network spread across the UK, ScottishPower Energy Networks is focused on improving the integrity, security and performance of this network. THUS has been selected to support and maintain the strategic telecommunications network infrastructure, assisting the customer in the effective communication and management of protection telemetry . THUS has been delivering managed solutions to ScottishPower since 1999 and has now retained the ScottishPower Energy Networks business following a competitive tender process against other UK communication providers.
“We have worked closely with THUS to further enhance the service levels since the outset of our relationship. During the tender process, THUS satisfied the requirements in our invitation to tender and proved to be the best fit to meet our growing needs. Increased scope of the contract and competitive pricing helped THUS demonstrate value add during the selection process,” said Mike Young, Telecoms Services manager, ScottishPower Energy Networks.
The new contract will see THUS manage ScottishPower Energy Networks’ SDH (Synchronous Digital Hierarchy) and PDH (Plesiochronous Digital Hierarchy) networks, as well as its copper, fibre and radio networks, UPS systems and an independent operational telephone system. A number of service key performance indicators (KPIs) are specified under the contract and will be used to monitor service delivery improvement such as network availability.
The fully managed service will provide ScottishPower Energy Networks with enhanced management and control of its infrastructure, enabling it to better monitor and identify any faults on its geographically disbursed assets. In addition, THUS will supply full consultative design services and will work closely with the company to ensure that services are extended to meet ever-changing needs.
Phil Male, Chief Operating Officer at THUS plc, said: “We’re delighted to be continuing our strong working relationship with ScottishPower. The THUS team’s intimate knowledge of the requirements, overall experience and our fully managed service support were key elements which made the tender process successful for us. Through working with THUS, ScottishPower Energy Networks now has the ability to upgrade its network in the future using the knowledge THUS has developed through its own use of next-generation technologies.”