Tollring launches hybrid iCall Suite for on-premises PBX

Tollring has announced the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the benefits of iCall Suite’s online services when they are not yet able or willing to upgrade their cloud telephony.

Tollring’s Director of Sales Operations, Simon Whatley, said, “The significant proportion of businesses still using on-premises PBX systems can now tap into the full advantages of cloud-based call analytics and recording. iCall Suite delivers the insight needed for businesses to truly understand how they engage with their customers and positively influence customer experience.

“For the channel, hybrid solutions are a proven way to reduce churn, increase recurring revenue, and guide customers along their journey to cloud. Partners can also maximise their opportunities by having one solution for any analytics or recording opportunity across any region and the option to choose private cloud for white labelling purposes – something that is becoming increasingly important in the competitive UC landscape.”

With a hybrid deployment, businesses get unparalleled commercial and technical flexibility, with the option of purchasing on a monthly, annual, or lifetime licence basis.

Tony Saint, Senior Technical Consultant at reseller ITEC said, “With just a simple data collector remotely deployed on the customer site, Tolling’s hybrid solution allows ITEC customers with an on-premise MiVoice Business system to take advantage of iCS Insight and Report using a simple and intuitive web-based interface. No need for lengthy product deployments or onsite callouts. The solution is also kept up to date in the cloud ensuring ITEC customers benefit from the latest features and reports.”

Tollring’s hybrid solution ensures that PBX users, who often expect to pay for upgrades to their systems, will receive updates to their Tollring software included in their subscription cost including new compliance features and mobile optimisation. System management and software upgrades are also included for the life of the system, as well as unlimited call recording storage.

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David Dungay

Editor - Comms Business Magazine