Avaya has announced three top building societies, Manchester, Leek United and Furness, are now using secure IP Telephony solutions from Avaya which have been deployed, designed, installed and managed by Pennine Telecom, an Avaya Platinum BusinessPartner.
With Avaya technologies, these three building societies are now able to enhance operational efficiencies, simplify communications management, and streamline internal workflows to drive revenue growth and improve customer service. This technology also helps to put in the communications foundations that underpin business continuity and contingency planning in the event of a natural disaster such as the recent flooding that happened in the UK or a critical infrastructure failure.
“Financial organisations are now facing specific challenges, from instituting flexible working practices to improving internal communications and knowledge sharing,” said Nick Roullier, Country Manager, Avaya UK. “To meet these challenges while simultaneously increasing revenue streams, financial institutions must create an “intelligent network” which runs on unified communications applications. This sophisticated technology, which Avaya pioneered, helps improve employee and customer communications, increases productivity and drive customer loyalty, even in the highly-competitive financial services arena.”