Central to the new website design are improved online portals which have been upgraded to meet the changing needs of both the channel and the end-user by providing easy access to information and support. The website is a key step in Uniworld’s ongoing drive to grow its relationships with customers and channel partners.
Separate portals have been provided for channel partners and customers, offering specialised information for each. This tailored information will provide Uniworld’s partners with the tools to quickly respond to end-user requests. The channel partner portal, accessible via the new website, has been designed to provide partners with the detailed information required to allow them to better support their customer base. Likewise, the customer portal, also accessible via the website, is intended to provide Uniworld’s customers with excellent support and swift access to information on their telecoms systems.
Michael Thornton, Sales and Marketing Director of Uniworld Communications commented, “Our partners and customers are vitally important to us and we firmly believe that our new website and online portals will prove to be an invaluable tool in helping them to continue working effectively with us as we move into a new age of telephony. The changes we have made are an important part of an ongoing commitment we have to improving customer and channel partner experiences. We aim to provide the best customer service in the market and, with the new online portals bringing our customers closer to us than ever before, we feel that we are very near to achieving this.”