HSC has reported a successful summer of technical training for all its dealers. Travelling over 4,000 miles since June, HSC consultants have been providing one on one technical training to HSC’s VIP dealers, while at the same time holding regional technical training days around the country for the rest of the HSC dealer base.
The VIP tour, encompassing 45 businesses over a four month period, has enabled HSC to provide technical expertise to dealerships on a tailored basis, while giving the mobile distributor an insight into what technologies dealers are working with, how they are adding value to their customers’ businesses, how they are working to move their own businesses forward, and how HSC can structure its products and services to support those aims.
Senior technical consultant, Antony Board, commented on HSC’s VIP tour, which began its annual cycle in June, ending this September: “The VIP tour gives us the chance to instil confidence to embrace the mobile world of today, using technologies that are market-ready, while ensuring that we are correctly supporting the more advanced dealers in pioneering the future path our industry might follow. It’s humbling to be able to visit accounts that are performing at the top of their game, and have the opportunity to enhance their abilities on the increasingly complex mobile solutions that are now becoming mainstream.”
Also starting in June but continuing throughout the year, HSC has been running regional technical training days around the country. Taking common questions submitted to the HSC technical team, HSC creates training days for local dealers based on current areas of concern and interest to the channel.
Bob Sweetlove, business manager at HSC, remarked: “Technology development is becoming one of the biggest drivers in the mobile market. At HSC it’s really important to us that we maintain regular contact with our dealers and give them the technical support and advice that they need, in order to provide their customers with the best service. Our training schedules give us the ability to provide just that.”
Board added: “These regional training days give HSC a chance to address problems and issues we know our dealers are facing, while also giving us the opportunity to build a rapport with, and an understanding of, our dealers. We adapt each session to offer training on ongoing subjects that change according to dealers’ perceptions of current challenges and new technologies.
“These training sessions enable our dealers to add efficiencies to their existing customers and gain extra revenues in the process, while reducing overall communications costs,” he continued.