Virtual1 Strengthens Operations Team

Virtual1 have strengthened their Operations team with the appointment of Joel Tortolero as Director of Customer Experience and Operations. Joel will be tasked with offering world-class customer experience and support to Virtual1’s customers, enhancing the company’s recent exponential growth and Network expansion.

Joel joins from BT Group, where he recently worked as Head of Customer Experience. Having worked for BT for 10 years, Joel has held a variety of senior roles including Head of Business Development in BT Wholesale, CX Service and Solution Design Lead in BT Business, and Customer Experience Lead in Openreach.

His experience in managing large operational teams, designing a new customer experience platform that supports over 2 million business customers, and delivering industry-leading transformational change programmes will be a great asset to Virtual1. Joel will take responsibility for Virtual1’s Customer Experience strategy, as well as their Provisioning, Support and Service Management teams.

Tom O’Hagan, Managing Director of Virtual1, said: “I am delighted that Joel has joined the Virtual1 team. By enhancing our strategy of putting our customers first in everything we do, Joel will provide a positive impact throughout the business.’

Meet Virtual1 at the Convergence Summit South –

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David Dungay

Editor - Comms Business Magazine