The system, which was supplied by Voicenet Solutions accredited dealer Morgan Brookes, will be used by a Drugsline’s School’s Outreach team and up to 24 crisis line volunteers who offer support and counselling.
“We had an antiquated BT system that really needed to be updated. We thought we could take advantage of our move and install a telephone solution that was not just cost effective, but one that would give us a greater degree of flexibility, help us answer more calls and service our callers that much better.” Said Christina Ball, Operations Director of Drugsline.
The Charity opted for VNcomplete from Voicenet Solutions a fixed-cost, pure hosted VoIP package which has QoS Broadband and Cisco phones included in the package.
“More and more charities are leading the way in adopting new technology, such as VoIP to help save money and increase efficiency. We are proud to have Drugsline as a customer. However I think it is the first time a member of the Royal family has opened an office that we have installed a VoIP solution in, but hopefully it is not the last.” Said David Crombie, CEO Voicenet Solutions.
Cost savings, though obviously important to any business, especially charities, are not the only to opt for hosted VoIP. Drugsline offer an advice and information service to the public and due to the nature of the calls that come through, having a reliable telephone system is an absolute necessity.
“We rely on the help of volunteers to work non-fixed hours at Drugsline. The new phone system means everyone can now more readily work from home and we can ’hotdesk’ the phones. Taking calls has proven to be so much easier and enables us to offer an even better service.”
“I haven’t actually used everything the new system offers yet, but so far hunt group feature has been extremely important, it means we don’t miss calls as they can be taken anywhere in the office. Furthermore messages are handled much more efficiently out of hours and therefore many more people can be re-contacted.” Added Christina Ball.