Westcoast Offers Pre-delivery Inspection Service for Printers

Westcoast is now offering customers a pre-delivery inspection service (PDI) for printers following the opening of a brand new, dedicated facility at the firm’s headquarters in Theale.

The new service is available for reseller partners on most major brands including HP and Lexmark and other brands not distributed by Westcoast.

Most large printers are unpacked, inspected, configured, tested and software-imaged by managed print partners at their own premises or onsite at the end user location.

This requires the partners to take full responsibility for the technology. They also have to pay increased shipping costs, train and manage engineering resource, and be able to cope with periods of peak demand.

The work can be extremely time consuming. Some of it is highly skilled requiring complex software-loads that are equivalent to carrying out server configurations.

Thanks to Westcoast’s new, cost effective PDI service resellers and their customers can now leave printer pre-inspection to the experts.

The service also includes sited deliveries so that a new printer can be delivered on behalf of a partner to an end user premises, sited and connected – hassle-free. It can also include demonstration and removal of the redundant devices if required.

“I could not be more excited about offering this service,” said Westcoast’s Managing Director, Alex Tatham. “It eliminates DOA headaches for resellers at a stroke.”

“We have already delivered more than a hundred large format printers to retailer’s shops across the UK, configured a bulk order on behalf of one Britain’s largest managed print providers and are working on a large order for a brand not even distributed by Westcoast for a chain of betting stores.”

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David Dungay

Editor - Comms Business Magazine