Cloud telephony provider Xelion UK has upgraded its integration with Microsoft Teams. This upgrade has improved the user experience and eliminated the need for MS Team user license extensions. This has reduced the cost of direct routing, which Xelion said which is now 60 per cent less than its previous solution, based on a 12 month term.
Dave Reynolds, Managing Director, Xelion UK, explained, “We pride ourselves on being swift to respond to the market and the pandemic has driven the rapid uptake of Teams. Consequently, we have cut the cost of integration with Xelion by 60 per cent per user licence to meet this demand.
“Customers see a huge benefit to using Teams within their organisations but have been quick to understand that it is no PBX replacement on its own. Integrating Teams into Xelion makes a lot of sense and gives customers the best of both worlds. A major focus for the Xelion development team is the continued integration into MS 365 and other Microsoft applications such as Teams. The integration of Xelion with Teams delivers a total unified communications solution and we anticipate high demand from the market.”
The Xelion integration allows customers to use the Microsoft Teams application to call out over the Xelion platform, combining the collaborative working of MS Teams with Xelion’s call routing and functions. The integration regards the MS Team client as a standard endpoint, giving customers control over call recordings, call reporting, call flow, internal and external transfers.