Node4 will move into the New Year with a new exclusive product offering, thanks to a partnership with Unified Communications specialists, Zeacom. For the first time in the UK, end users and resellers will have access to a new hosted calling platform that will boost the productivity of contact centres, reduce costs and enhance customer service.
The working partnership between Node4 and Zeacom introduces a comprehensive dashboard to Node4’s hosted calling environment. Zeacom’s application, which will be deployed through Cisco systems, will deliver a wide range of reports that will enable businesses to become more efficient and help contact centre staff to deal with customers more effectively. It will be offered on a ‘pay as you go’ basis whereby businesses can utilise best of breed technology without sizeable upfront costs. Instead, they will have the more flexible option of paying a more manageable operational cost.
The new service will allow businesses to see detailed statistics across an infinite number of criteria such as how quickly calls are answered, how many calls are received and peaks and troughs during each day. Managers can then act on this data by having the right amount of specialists available for most types of enquiries, route calls to the most suitable members of staff and use sophisticated techniques to make various cost savings in many areas. Because the system is scalable, it is an ideal solution for large contact centres to small customer service units, including IT support desks.
Andrew Gilbert, Managing Director of Node4, is pleased with the added functionality Node4 is able to offer thanks to this exclusive offering to the UK marketplace. He said, “Node4 worked very closely with Zeacom to devise a solution that serves the clients of both companies perfectly. This exclusive service fits in with the cloud platform we’re deploying, and because it helps businesses to become more customer focussed, it mirrors the Node4 ethos. It also allows our resellers and partners to add this to their portfolio and increase revenue streams.It’s scalable and provides leading edge technology to businesses of all sizes.
“In the current business climate, we’re seeing more and more people looking to change their expenditure from capital expenditure to operational expenditure and this service allows them to do this without sacrificing quality. We are Cisco partners and are confident in the ability of their hardware that will deliver this service. It will be supported by the Node4 in house team that already has the trust of customers in a wide variety of business sectors where reliability is key.”
Chris Harris, Managing Director of Zeacom Europe, said, “This is a tailored offering that will enable operatives in contact centres to become experts by making them feel more comfortable and empowered to utilise comprehensive data to their advantage. Resellers will be empowered with favourable monthly fees and will be able to market them to end users with greater ease. When factoring in the level of functionality and support on offer, you realise it’s a really competitive offering. We’re delighted to be working with Node4 to provide this new service.”