Zen has now integrated the two standards, making information security a key element of its business processes rather than a separate requirement.
The remit of the re-certification process spanned the length and breadth of Zen’s organisation and a sampling of Zen’s UK data centres, involving 10 man days of auditing. The auditors didn’t just observe the way Zen’s management, employees and systems worked in practice, but also examined company-wide processes such as their approach to complaints management, risk assessment and supplier management, ensuring that quality remains consistent throughout.
"Continual improvement has always been a key part of Zen’s philosophy" says Matt Kay, Finance Director at Zen. "As with our commitment to customer service, our quality standards set us apart from competitors. These re-certifications don’t just validate that Zen is working effectively but fundamentally help us shape a roadmap of ongoing improvements. True, the auditing process can be stressful, but we see it as a chance to further improve the way we work based on external scrutiny & assessment. For us, it’s about a commitment to excellence in all we do."