Businesses need help checking integrity of AI tools

Half of organisations planning to invest in advanced AI tools haven't taken steps to ensure the reliability and integrity of data fed into AI systems.

The finding is included in a new report from Wanstor, a managed IT services provider, that looked at how organisations are planning to use advanced AI tools such as the recently launched Microsoft 365 Copilot.

As a result, organisations risk missing out on the major benefits AI can offer while also exposing themselves to increased security risks.

The report also found that AI has the potential to revolutionise businesses across the economy by automating routine tasks, freeing up valuable resources to focus on mission-critical activities and enhancing decision-making through data-driven insights.

Nicola Moss, head of marketing, Wanstor, said, “This report reveals major levels of enthusiasm among UK organisations to embrace AI technologies like ChatGPT and Microsoft Copilot. However, our research also indicates a major gap in data readiness that could hinder these investments from reaching their full potential and leave their data exposed.

“Using AI effectively is not just about buying tools; it needs data that is clean, accurate and secure. By focusing on creating a robust foundation for their data, organisations can ensure they are not just keeping pace but leading the way in utilising AI to drive innovation and efficiency in their operations.”

Key findings from the report include:

  • 49 per cent of respondents haven’t checked the reliability and integrity of the data they are planning to feed into AI systems.
  • 55 per cent haven’t any clearly established data security protocols to protect sensitive information when using AI tools.
  • The release of ChatGPT led to a more than 60 per cent increase in digital assistant usage among organisations.
  • 70 per cent say they are likely to implement Microsoft Copilot across management, team leadership or administrative functions.
  • Only 15 per cent of respondents view workforce reduction as a primary purpose of AI.

The full report is available here.