The project will see EfficiencyIT deploy 8x8’s Unified Communications platform to transform the customer experience, improve customer service and retention rates, and drive operational and cost efficiencies across both businesses. It will provide Motus with an integrated technology suite aiming to deliver a seamless employee experience and ‘future proof’ the businesses for the hybrid working environment.
Motus Commercials and Motus Vehicle Solutions (MVS) are part of South African Owned-Motus Group (UK) Ltd, which holds several subsidiaries in the UK automotive industry.
Motus Commercials sells and maintains commercial vehicles for brands including DAF Trucks, Fiat Professional, Ford Commercials, Isuzu Trucks, Isuzu Pick-Ups, Volkswagen Commercial Vehicles, and Maxus. It also has its own dedicated used van business called Motus Select. Motus Commercials has more than 1200 employees and 30 offices across England, Scotland, and Wales.
Motus Vehicle Solutions (MVS) refers to the non-franchise branches of the group, which includes: Truck & Trailer Equipment, Humberside Tail Lifts, Parts4TailLifts, Mackworth Vehicle Conversions, Roco Truck Bodies RLP Distribution, and Training4TailLifts. MVS employs 120 people from six UK locations.
After learning that its previous cloud communications platform had reached its end-of-life, Motus selected EfficiencyIT and 8x8 to unify all call silos across its businesses, while ensuring it had access to 24/7 external support in line with growing customer demands.
8x8 said its cloud communications solution provides Motus with a highly automated, simplified and collaborative communications solution, underpinned by the industry’s only financially backed, 99.999 per cent uptime service-level-agreement (SLA) across its integrated UCaaS and CCaaS platforms.
“The last few years have seen the commercial vehicle sector undergo tremendous challenges and changes, but the need for strong customer communications and engagement has become more vital than ever,” said Chris Angus, VP of sales at 8x8. “Together, 8x8 and EfficiencyIT will provide Motus Commercials with the resources they need to empower their employees and provide exceptional customer experiences as they continue their digital transformation journey.”
“We’re delighted to be delivering this transformative project for Motus and helping to drive customer-service excellence across its business,” added Ross Warnock, director, EfficiencyIT. “By using 8x8’s Unified Communications technology, Motus will improve the customer experience, reduce its call charging payments to zero, and safeguard its customers’ data – all while ensuring compliance with all key financial and data regulations.”