Unlocking profitability through CCaaS

Today’s consumer purchasing decisions are increasingly influenced by ease of contact when things go wrong. In this on-demand webinar with TelXL, you can explore why getting the experience right can make the difference.

As you’ll find out, the market for customer experience (CX) solutions continues to grow, and this presents the Channel with a significant opportunity to increase profitability through Contact Centre as a Service (CCaaS).

The webinar can be watched on-demand here.

Aaron Fox, CEO, TelXL, and Andy Jones, the company's CRO, discuss how the emergence of omnichannel tools and AI has made it easier than ever for resellers to offer a comprehensive tech stack. However, small to medium contact centres can be limited by restrictive pricing or functionality.

In a competitive marketplace, you can easily differentiate yourself by becoming a strategic partner, offering a wider range of value-added services and products. This leads to increased margins by creating stickiness within your product portfolio.

TelXL show you why now is the best time to tap into a growing CCaaS market and leverage expertise to succeed in today’s economic environment.

During the webinar, you will learn:

  • The impact customer experience (CX) has on businesses
  • What makes good CX?
  • How to enable best-in-class CX through CCaaS
  • What CCaaS will do for your customers
  • Why the CX journey covers the whole supply chain

Watch the webinar now!