Balancing the relationship between agents and AI

Today’s customers want a consistent and personalised experience across all channels of communication – such as voice, email, chat, social media.

With this in mind, Paul Barclay, chief operating officer, and Jon Dawson, chief revenue officer, both from Cirrus, have presented a webinar with Comms Business that explores why businesses cannot afford to overlook the importance of omnichannel customer service.

You can watch the on-demand webinar here.

As you’ll find out, businesses can improve the customer experience and support employee engagement and wellbeing by investing in contact centre technology that enables personalised interactions and multiple communication channels.

During the webinar, you will learn:

  1. How AI and agents fit together
  2. How to win customers and influence metrics
  3. Self-service and automation
  4. Does a super-agent exist?
  5. Can technology affect agent attrition?

Watch the webinar now.